dentalstuff - HAYES Handpiece Centre

Sample Descriptions of an All-Inclusive Service
Hayes Handpiece provides an all-inclusive service. Three sample service descriptions are given below.

High-Speed Premium Overhaul	Overhaul includes: Bearing replacement – O Rings – Seals – Cleaning air and water lines – Cleaning and polishing exterior – Chuck and concentricity checks to ISO Specifications – 6 months unconditional warranty.

Low Speed Attachment, Head or Shank Overhaul	Overhaul includes: Bearing replacement – Springs and seals (where appropriate) – Cleaning air and water lines – Cleaning and polishing exterior – Testing under load 6 months – unconditional warranty.
Air Motor Premium Overhaul	Overhaul includes: Bearing replacement – O Rings - Seals (where appropriate) – Vanes and compression springs – Cleaning air and water lines – Cleaning and polishing exterior – Testing under load – 6 months unconditional warranty.
Air Scaler Overhaul	Overhaul includes: 6-month warranty. Overhaul includes: - Replacement of rotor, - O-rings, seals and grommet; - cleaning; - clearing of air and water lines; and testing..

The Handpiece Repair Management System That Gives You More Than You Ever Imagined

Hayes Handpiece is a provider of exceptional service. That is, we go beyond what others consider reasonable or even possible. It means:

In essence we eliminate or reduce:

We live by the same standards you set for your self. That is:

We are trained, tested and independently certified to do the job
We use specifically designed, original, high quality, safe tools and instruments
We use genuine, certified materials and components

Here's our 10-step process for servicing your high-speed handpiece

1. Schedule a free post bag

2. Warranty Information

Using our customised warranty tracking software, we determine if the handpiece is still covered under our repair warranty.

3. Clean and polish the external shell

4. Disassemble the handpiece if applicable

5. Clean the handpiece

Clear all components using proprietary cleaning techniques
Remove all debris including rust from the drive air tube, exhaust tube and chip air and chip water tubes
Clean internal head
Clean head and remove dents when necessary

6. Check the impeller and spindle for wear and nicks

7. Test for concentricity

Perform concentricity tests using custom made proprietary equipment called a concentricity gauge
Maintain International Standards Organization (ISO) standards of .03 mm or less of total indicator run-out (TIR)

8. Overhaul handpiece and reassemble

If the turbine is rebuildable, we rebuild it with certified manufacturers parts and bearings
If the turbine failed chuck strength and/or concentricity tests, we install a new turbine
Inspect and repair water spray to ensure proper atomization
Check water and chip air tube
Replace O-rings
Replace fibre optics if necessary
Replace end gasket if applicable
Rethread if applicable

9. Test torque, RPM and noise

10. Deliver the handpiece and review maintenance procedures with your staff

Discuss maintenance for high-speeds, low-speeds, swivels, scalers, fibre optics, and attachments
Review different types of lubricants and cleaners
Check air pressure for each handpiece
Review different types of autoclaves and related procedures

Manufacturers Instructions

KaVo Maintenance Guide 1mb PDF

Proper maintenance extends the life of your handpieces.

Handpiece Repairer Assessment To assess a repairer ask these questions. For a fuller understanding and to have complete confidence in your repairer you will need to follow up with supplementary questions.
Is your compressor oil free?
Do you accurately measure and record high-speed spindle concentricity?
Is the air filtered?
Is the water filtered?
Do the manufacturers supply you with official tooling?
Check for each of your handpiece brands
KaVo
NSK
Sirona
W&H
Do you receive technical update bulletins from the manufacturers?
Check for each of your handpiece brands
KaVo
NSK
Sirona
W&H
Do you buy your parts from authorised distributors?
Check for each of your handpiece brands
KaVo
NSK
Sirona
W&H
With each repair do you replace all the soft components recommended by the manufacturer?
Do you accurately measure and record RPM?